|Before we can manage others well, we have to first understand and manage ourselves. We also need to appreciate the differences among us.
There is practical application through role-plays, interactive discussions and case studies to help participants learn how to develop a flexible approach to their communication styles and behaviour, anticipate the reactions of others, accommodate and appreciate the qualities of others – rather than focusing on the gap in opinions and views.
· Learn the preferred communication style of each behavioral preference
· Adjust your own communication style to get the message across
· Understand how behavioral changes as one progress in the corporate ladder
· Decide on your own focus area for development